Privacy Policy

Last updated: May 27, 2025

At Luxury Elite Travel & Tours Sdn. Bhd. (“Company”, “we”, “our”, or “us”), we highly value the trust you place in us. As a premier provider of luxury and VVIP travel services, we are committed to safeguarding your personal information with the utmost confidentiality and integrity.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data, in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By engaging our services or providing your personal data, you consent to its use in accordance with this Policy.

Collection of Personal Data

We may collect your personal data when you:

• Make enquiries, bookings, or reservations via our website, social media, email, or authorised agents.
• Register for travel packages, transport services, or promotional offers.
• Communicate with our customer service team, or join surveys, contests, or events.
• Provide information for visa applications, special requests, or travel insurance.

he data we may collect includes:

• Full name, date of birth, nationality, and passport/IC details.
• Contact information (phone, email, address).
• Payment details, billing information, and transaction history.
• Travel preferences, dietary requirements, and special assistance requests.

We do not knowingly collect personal data from individuals under 18 without parental or guardian consent.

Purpose of Data Collection

Your personal data may be used for:

• Providing and confirming travel arrangements, transport, and bookings.
• Processing payments and issuing invoices.
• Communicating updates on bookings, enquiries, or exclusive offers.
• Assisting with visa, insurance, and regulatory compliance.
• Enhancing our services and customer experience.
• Meeting legal obligations in Malaysia and internationally.

Data Retention

We retain your data only as long as necessary for the stated purposes or as required by law. Once no longer needed, it will be securely deleted or anonymised.

Your Rights

Under PDPA, you have the right to:

• Access the personal data we hold.
• Request corrections or updates.
• Withdraw consent for processing (subject to legal limits).
• Opt out of marketing or promotional communications.

To exercise your rights, email our Data Protection Officer with the subject: “Personal Data Request – [Your Name]”.

Marketing & Promotions

We may occasionally share exclusive offers and curated luxury experiences. You may opt out anytime and we will respect your choice.

Visa & Regulatory Disclaimer

We may assist with visa applications, but approvals or rejections remain at the discretion of the respective consular or government authorities.

Cookies & Website Usage

Our website may use cookies to enhance browsing and analyse traffic. You may disable cookies via your browser settings, but some features may not function properly.

Third Party Links

Our website or materials may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date clearly stated.

Contact Us

For questions, concerns, or data requests, please contact:

Luxury Elite Travel & Tours Sdn. Bhd.
Kuala Lumpur, Malaysia
📧 Email: luxurytraveltours25@gmail.com
📱 Phone: +6012-341 2424

Adress: Lot 3.19, 3rd Floor, Pertama Complex, Jalan Tuanku Abdul Rahman, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur