Effective Date: 2025
This Cancellation & Refund Policy applies to all travel packages arranged by Luxury Elite Travel & Tours, excluding any flight bookings. Flight tickets are subject to the terms and conditions of the respective airline or third party ticketing agents.
We understand that unforeseen circumstances may arise. If you need to cancel or amend your booking, please carefully review the following terms:
(a) For FIT (Free Independent Traveler) Packages:
b) For Group or Corporate Bookings:
(c) No Show Policy:
3.1 For FIT (Free Independent Traveler) Tour Packages
• All requests for cancellation must be submited in writing to avoid any potential misunderstandings. In the event that the company receives a writen notice of cancellation 30 days or more prior to the scheduled departure date, an administrative fee of RM 50.00 or 10% of the tour deposit (whichever is lower) per person will be imposed.
• For cancellations received less than 29 days before the scheduled departure date, the following charges shall be applicable:
| Time of Cancellation (Before Departure) | Cancellation Charges (Before Departure) (Per Person) |
|---|---|
| 15 – 29 working days | 50% of tour deposit |
| 08 – 14 working days | No Refund |
| 03 – 07 working days | No Refund |
| No Show / Cancellation within 48 hours | No Refund |
(b) Group / Corporate Tours:
⚠️ Any changes to your travel date or itinerary made independently are undertaken at your own risk. The Company and its partners will not be responsible for any inconvenience, disruption, or additional costs.
Luxury Elite Travel & Tours reserves the right to cancel a tour due to circumstances beyond its control, including but not limited to:
In such cases:
All refund requests must include:
Approved refunds will be processed within 14 working days via the original payment method, subject to bank processing timelines and excluding weekends/public holidays.
Refunds will not be issued for:
This policy does not cover flight tickets booked separately or through our agency. Please refer to the respective airline’s terms for cancellations, changes, or refunds.
Tour Members’s Responsibilities
Tour members must make sure they have:
Company’s Responsibilities
The company will:
Fees and Charges
Tour members are responsible for paying all visa and service fees.
Rejection of Visa or Travel Documents
The Company will not be held responsible for any costs, losses, or inconveniences resulting from a rejected visa application, incomplete travel documents, or denial of entry/deportation by immigration authorities.
No refund will be provided in such circumstances.
Any cancellation due to visa rejection will be treated as a cancellation by the traveler and subject to the Company’s Cancellation & Refund Policy.
If Entry is Denied
If a tour member is not allowed to enter a country or is sent back (deported) by immigration because of:
The company will not be responsible for any costs or give any refund.
(1) Price shown are current at the time of publication. Tour information and the price list from part of the brochure. Prices may be subject to change due to external factors such as:
The company reserves the right to adjust the prices, if necessary, but customers will be informed of any changes before confirming the tour.
(2) Inclusions in the Tour Fare.
The following items are included in the published tour fare unless stated otherwise:
(3) Exclusions from the Tour Fare
The following items are not included in the tour fare and must be borne by the tour member: • Laundry services
• Meals or beverages not listed in the standard tour menu
• Optional excursions or personal activities not stated in the itinerary
• Porterage services at hotels and airports
• All personal expenses (e.g., tips, phone calls, shopping)
The company has the right to cancel any tour or booking, or to refuse or remove any person from the tour if they may pose a risk to the health, safety, comfort, or enjoyment of others. The company may also cancel a booking if a hotel, airline, or service provider does not allow a person to join the tour. In such cases, the company will only refund the amount paid, minus any used services and administrative fees.
The company and its partners are responsible for providing the services listed in their brochures, such as transport, accommodation, meals, and entertainment. If an investigation by the Tourism Commissioner shows that the services provided were not as promised, the company must provide suitable compensation as decided by the Commissioner.
All travelers are strongly advised to purchase comprehensive travel insurance covering illness, cancellations, lost luggage, delays, and emergencies.
Proof of valid travel insurance may be required before departure.
Special requests (e.g., room type, meals, seating) will be passed to suppliers but cannot be guaranteed.
This policy shall be governed by and construed in accordance with the laws of Malaysia. Any disputes will fall under the exclusive jurisdiction of Malaysian courts.
By confirming your booking with Luxury Elite Travel & Tours, you acknowledge that you have read, understood, and agreed to this Policy.
